Alp Green Solutions B.V. – located at Leursebaan 266, 4814RE Breda and registered in the trade register under number 66105897 – (hereinafter referred to as: ‘Alp Green Solutions’) takes your privacy seriously and handles your data with care. Alp Green Solutions is obliged to protect the privacy of visitors to this website. Read this privacy statement carefully so that you know how Alp Green Solutions obtains and uses personal data.
Personal data that we process
Alp Green Solutions B.V. processes your personal data because you use our services and/or because you provide this data to us yourself. Below you will find an overview of the personal data we process:
- First and last name
- Address data
- phone number
- E-mail address
- IP address
- Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone
- Information about your activities on our website
- List of contact details of partners and/or customers
- Internet browser and device type
On the Alp Green Solutions website we use Google Analytics to analyze the operation of the site and to measure the return on traffic sources. Google may provide this information to third parties if Google is legally obliged to do so, or if third parties process the information on behalf of Google. We have no influence on this. We have not allowed Google to use the obtained analytics information for other Google services. The information that Google collects is anonymized as much as possible. Your IP address is expressly not provided.
For what purpose and on what basis do we process personal data?
Alp Green Solutions B.V. processes your personal data for the following purposes:
- Handling your payment
- Sending our newsletter
- To be able to call or email you if this is necessary to provide our services
- To offer you the opportunity to create an account
- To deliver goods and services to you
- Alp Green Solutions B.V. analyzes your behavior on the website in order to improve the website and tailor the range of products and services to your preferences.
- Alp Green Solutions B.V. tracks your surfing behavior on various websites with which we tailor our products and services to your needs.
- Alp Green Solutions B.V. also processes personal data if we are legally obliged to do so, such as data that we need for our tax return.
Automated decision making
Alp Green Solutions B.V. does not make decisions based on automated processing on matters that could have (significant) consequences for people. This concerns decisions that are taken by computer programs or systems, without a human being involved (for example an employee of Alp Green Solutions B.V.).
How long we keep personal data
Alp Green Solutions B.V. does not store your personal data for longer than is strictly necessary to achieve the purposes for which your data is collected. Below we explain which personal data we collect and what the retention period of the data is.
Personal data collected after placing an order
When you order goods or services, you will be asked to enter your name and address details. We need this to process your order and address the order. We only use your address to send products you order. When placing an order, we also ask for your email address. We need this because we are obliged to send you an order and shipping confirmation as part of our agreement. We never provide your email address to other companies.
During the ordering process you will also be asked for your telephone number. This is optional, so you don’t have to fill it out if you prefer not to. We only use your telephone number to contact you about your order. For example, when we see that there are problems with delivery. We never provide your telephone number to other companies.
To place the order you must create an account. This way you can view your complete order history yourself. We keep your data as long as you do not withdraw your consent. If you do not create an account or if you cancel the account you created, the following personal data will be deleted 4 years after the order date: name and address details, e-mail address and telephone number. We store the transaction data from your order history for the tax authorities for 7 years.
Personal data collected in response to requesting information
When you request information via forms on our website, you are required to enter your email address. We need this to be able to contact you to answer your question. We need this information to answer your question.
We keep the form you complete and the associated email conversation for 1 calendar year. This way we can quickly find the conversation if you want to ask us something about it later, and any agreements made can be read back. The same applies when you email a question to email@example.com
Personal data collected following a newsletter registration
We offer a newsletter with which we inform interested parties about our products, services and offers. We use an opt-in to register for our mailing list. This means that your email address will only be added to our mailing list if you have given explicit permission for this.
The only information you are required to enter when registering for the newsletter is your email address. This information is kept as long as you remain a member of our newsletter and can be viewed by the customer service and marketing department of Alp Green Solutions.
Every newsletter contains a link with which you can unsubscribe from our mailing list. You can also unsubscribe by sending an email to our customer service. After unsubscribing from the newsletter, we delete all data collected around your email address in the mailing program.
We may collect location data (GPS) from you to improve our service. Your permission will be explicitly requested for this when you visit our website.
This (location) data can also be stored and processed by the provider of, for example, the navigation/map software, such as Google Maps, but the data can also be used by, for example, Google or Apple itself. We have no influence on this. We recommend that you read the relevant privacy statements.
Sharing personal data with third parties
Alp Green Solutions B.V. does not sell your data to third parties and will only provide it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. We enter into a processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. Alp Green Solutions B.V. remains responsible for these processing operations. In the event of suspected fraud or abuse of our online store, we may transfer personal data to the competent authorities.
Cookies, or similar techniques, that we use
You can unsubscribe from cookies by setting your internet browser so that it no longer stores cookies. Please note that our website may no longer work optimally. In addition, you can also delete all information previously stored via the settings of your browser. For an explanation, see: https://veiliginternetten.nl/themes/situation/cookies-wat-zijn-het-en-wat-doe-ik-ermee/.
View, adjust or delete data
Your privacy is important to us. We therefore handle your data with care and treat it in accordance with the General Data Protection Regulation (GDPR). This means that we only use your data to ensure that our services run smoothly. Your information will never be provided to third parties without your permission, unless stated otherwise. Alp Green Solutions is completely transparent because we want everyone to have control and an overview of what happens with data. In the overview below we break it down for you, so that it is really transparent.
The GDPR legislation gives you as a consumer the right to view, correct or delete your personal data. You also have the right to withdraw your consent to data processing or to object to the processing of your personal data by Alp Green Solutions B.V. and you have the right to data portability. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or another organization mentioned by you. You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to firstname.lastname@example.org. To ensure that the request for access has been made by you, we ask you to enclose a copy of your proof of identity with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black in this copy. This is to protect your privacy. We will respond to your request as quickly as possible, but no later than within two weeks. Alp Green Solutions B.V. would also like to point out that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons
How we protect personal data